On July 16th 2020, the Leeds International Piano Competition was notified of a data breach involving a back-up of our data held by Blackbaud eTapestry. As per our data breach protocol, we have reported the breach to the ICO and notified all affected individuals and as part of ongoing efforts to help prevent something like this from happening again, Blackbaud has already implemented several changes that will protect our data from any subsequent incidents.
You can read full details about the incident here.
Purpose of this notice
This page outlines how we secure and manage your personal data and privacy when accessing the Leeds International Piano Competition website or joining our mailing list. We collect information from you in several ways outlined below and most of the information we collect comes directly from you and with your consent.
1. How we use information
The information we collect about you helps us to improve our services, better understand what you need from us and to make sure you don’t miss out on information about our upcoming concerts, projects, events and special offers.
We process personal information where we have your consent to do so, where we are legally obliged to and where there is a legitimate interest. For example, we may use your information to:
- Deliver information to you
- Improve the services we offer you
- Understand how you want to be contacted, i.e. email, post, phone
- Contact you about what’s on, ways to support us, news, and topics you’ve asked to hear more about
- Provide you with information on goods and services by other cultural partners whose work you have seen at one of our concerts/events/projects, where we have your consent to do so
- Understand your interests and preferences so that when we contact you the information is relevant to you
- Create mailing lists to share information about our activities
- To conduct research to understand the geographical location and demographics of our audience
- Notify you about practical issues that could affect your booking such as a change to our programme
- Gather feedback from you directly or by survey
- To alert you to opportunities to support the Leeds International Piano Competition by making a donation or becoming a member
- To carry out basic research to estimate your interest in supporting the Leeds International Piano Competition as a charity
- To make sure any communications we send you about supporting Leeds International Piano Competition are appropriate
2. Collection of personal data: non-automated collection
If you are asked to submit personal data this will be indicated on the relevant page. We may use your personal data in the following ways with your consent:
As part of our legitimate interests as an arts charity to provide you with and improve our services. This might include sending you information by post about news, events, services, offers and opportunities to get closer to the company and support the Leeds International Piano Competition.
You can securely donate to the Leeds International Piano Competition by visiting our join and support page. All transaction data is encrypted, and uses a secure third-party solution, Blackbaud eTapestry.
3. Use of personal data: automated collection
As with most other web servers, when you access these web pages certain information you provide will automatically be recorded by the web hosting company. This will include your IP address, browser type, and information relating to the page you last visited. This information is processed to estimate how much usage of the server is made by different categories of users and in the event of a breach of security may be used to aid detection.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- Logging into an account
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- Publishing and contributing
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, audio, images, tweets, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
The following platforms may be included:
4. Who we share your data with
No personal data is shared with any third-parties without your full consent. Optional activities including commenting on posts, making donations and joining mailing lists may involve data being shared with third-parties, and is outlined in the relevant sections above.
5. Where we send your data
Visitor comments may be checked through an automated spam detection service.
6. How long we store your data for
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
7. Your rights of access
We follow the rights of access guidelines that form part of the General Data Protection Regulation (GDPR).
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you wish to make a subject access request email email@example.com Please allow 1 month to process your data.
8. How we protect your data
- The website is hosted on a secure server with 128-bit encryption with a valid security certificate. This protects your personal data against attacks, and secures
- The website is continually patched to ensure it is fully updated, reducing the risk of any security vulnerabilities.
- Personal data including names and email addresses is never stored on local storage devices or hard drives.
- All our databases and administration tools have strong password protection that is routinely updated.
9. Our data breach protocols
In the unlikely event of a data breach, we follow a standard protocol. This includes:
- Securing the website and preventing any outside input (eg closing down commenting and forms).
- Notifying the Information Commissioner’s Office (ICO) within 72 hours of a breach.
- Notifying any affected users of the breach.
10. Changes to this notice
Information may be updated at certain intervals if changes happen. You will always be notified on this page.
11. Further information
If you have any further questions please email Linda Wellings (Operations Manager) at firstname.lastname@example.org